Refund policy
Return & Refund Policy
We want you to be happy with your Herb Crock order.
We accept return requests within 30 days of delivery.
To be eligible for a return, your item must be unused, unopened, and in its original packaging. You will also need your order number or other proof of purchase.
Because fragrance is personal and wax melts are consumable products, opened or used wax melts are not eligible for return solely because of scent preference.
To request a return, contact us at hello@herbcrock.com before sending anything back. If your return is approved, we will provide return instructions and the address where the item should be sent.
Items returned without prior authorization may not be accepted.
You can always contact us with return questions at hello@herbcrock.com.
Damaged, defective, or incorrect items
Please inspect your order when it arrives.
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at hello@herbcrock.com. Please include your order number and, if possible, photos of the issue so we can review it and make it right.
Non-returnable items
We cannot accept returns on:
- opened or used wax melts
- gift cards
- custom or personalized items
- clearance or final-sale items, if specifically marked as final sale
If you are unsure whether your item qualifies for return, contact us before sending it back.
Exchanges
We do not offer direct exchanges at this time.
If you would like a different product, the fastest option is to request a return for the eligible item and place a new order for the replacement product.
Return shipping
Unless the return is due to an item arriving damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are not refundable unless the return is the result of an error by Herb Crock.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, contact us at hello@herbcrock.com.
U.S. orders only
Herb Crock currently ships within the United States only.