Shipping Policy

Herb Crock currently ships orders within the United States only.

Order Processing

Orders are typically processed within 2–4 business days unless otherwise stated on the product page or during periods of unusually high order volume.

Orders are not processed or shipped on weekends or major holidays.

During product launches, seasonal peaks, or high-volume periods, processing times may be longer. If a significant delay affects your order, we will make reasonable efforts to notify you.

Shipping Rates

Shipping charges are calculated and displayed at checkout unless a free-shipping promotion applies.

Any available free-shipping threshold or promotion will be shown during checkout and may change from time to time.

Delivery Estimates

Delivery times shown at checkout are estimates provided by the shipping carrier and are not guaranteed by Herb Crock.

Once an order has been transferred to the carrier, delivery timing may be affected by weather, carrier delays, service disruptions, or other circumstances outside our control.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before placing your order. If you notice an error, contact us as soon as possible at hello@herbcrock.com.

We will make reasonable efforts to correct an address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed, or Missing Packages

If tracking shows that your package is delayed, please allow the carrier reasonable time to complete delivery.

If you believe your package has been lost or incorrectly delivered, contact us at hello@herbcrock.com with your order number so we can review the situation and help determine the appropriate next steps.

Damaged Orders

Please inspect your order when it arrives.

If your order arrives damaged, contact us as soon as possible at hello@herbcrock.com and include:

• your order number
• a description of the issue
• photos of the damaged product and packaging, if available

We will review the issue and work with you to make it right.

Incorrect Orders

If you receive the wrong item or an item is missing from your order, contact us at hello@herbcrock.com with your order number and details of the issue.

U.S. Shipping Only

At this time, Herb Crock does not ship internationally.

We may expand shipping availability in the future.

Questions

For shipping questions, contact us at:

hello@herbcrock.com